Product - Technical Support Specialist


Location: Girraween, Sydney NSW
Job Category: Mechanical Engineering (Engineering)
Employment Type: Full time
Salary Range: $100,000 – $110,000 per year

About the role:

We currently have an exciting opportunity for a trade qualified HD Fitter to join our team as a Product Support role for the Merlo and Treemme range of equipment. This permanent role will allow you to access OEM training while you build a long-term career in a genuine global company. 

Main responsibilities include:

  • Providing dealer support across the East Coast to Service Personnel along with Parts and Service Advisors as required, helping with parts and any technical related issues that may arise;
  • Identify areas for improvement and work with the dealers to address any deficiencies in operational process;
  • Escalate all issues to relevant department heads and within a timely manner;
  • At all times maintain an open communication and good working relationship with dealers, peers and other departments;
  • Ensure that all interactions with key stakeholders is professional and courteous as you are required to continuously 'Practice & Develop' the “Merlo Way”.

To be successful in this role you will have:

  • Relevant Diesel Mechanic trade qualifications;
  • Functional hydraulic understanding, along with fault diagnosis;
  • Previous experience with frontline operational experience with the desire to develop;
  • Previous experience with delivering training packages in a one on one or group scenario;
  • Demonstrated background experience with Merlo and or any Telehandler equipment is desirable;
  • Good communication and customer service skills and the ability to build long term relationships;
  • Safety focus and abide by site safety processes.

Benefits

We are offering:

  • Permanent Full Time Position in a leading OEM with long term job security;
  • Fully maintained company dual cab ute;
  • Competitive remuneration package;
  • 150 hours annual leave;
  • Uniforms after qualifying period;
  • Opportunity to work on the entirety of the Merlo and Treemme range;
  • An opportunity to travel intrastate, interstate and abroad;
  • OEM training and opportunities for upskilling with access to the latest technologies;
  • Supportive mentors who value your input in finding new and improved ways to achieving success;
  • Be a part of a leading OEM in its range of equipment that values the wellbeing of its staff;
  • Be a part of a small but very successful team.

Apply Now

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