The spare-parts service

Providing outstanding customer care is a challenge which Merlo tackles head on, guaranteeing products, services and logistics designed for excellence in order to satisfy the needs of all of our customers, operating in an increasingly dynamic and competitive world.

For Merlo Group, replacement parts must not only correspond with the dimensions and functionality required, but must also be made from the best materials available, using the most advanced working processes. For this reason, Merlo original replacement parts are the best choice for customers who want to ensure a long working life for their machines. Merlo replacement parts are manufactured to precise specifications and are built to ensure reliability, productivity, durability and reduced environmental impact, as well as providing scope for reuse.

 

Merlo Group manufactures more than 90% of the components used in our machines. This means that we can guarantee genuine replacement parts made specifically for your telescopic device, designed to maximise performance and reliability.

 

To ensure the efficiency of the replacement parts service, Merlo Group has made significant investments in a cutting-edge system for the management and preparation of these parts. The new spare parts warehouse covers an area of ​​7000 m2, with storage capacity for more than 20000 different codes.

The system automatically manages 94% of the order lines that are processed daily, with an average withdrawal time of 30" per line.

The new system allows urgent orders to be delivered within 24 hours across Europe, with supply stock orders fulfilled within a week.

 

Merlo is therefore now better able to meet requirements for speed and efficiency, while providing the added assurance of original Merlo products.

This assurance adds value to the service, and is a feature that can only be offered by a company like Merlo, with extensive experience and leading-edge technology. 


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<h1>Merlo</h1> is a prominent, dynamic, state-of-the-art industrial company, with exclusively private capital for the production of high technology machines. It is an established entrepreneurial Group which can claim a front row position on all the world markets and is the international point of <h2>Telehandlers</h2> <strong>Merlo Group</strong> is composed of companies created to complete an ambitious project: create products designed and constructed entirely in Italy. A challenge achieved. Because Merlo is not an "assembler" but an extremely vertical industrial company that designs, develops and produces in house <em>Telescopic tractor</em>. This makes it possible to always find the best solution for the requirements of the <h6>Self-Loading concrete mixers</h6> , achieving products designed and created entirely in Italy. Merlo's success in the world stems from its capacity to know <strong>Rotating telehandler</strong> to anticipate the needs of the markets and every machine produced proves the company's commitment to offering their <h3>Telehandler </h3> the best technology available today, with the guarantee of fifty years of experience in research and innovation. It is precisely thanks to the research, the innovation and the continuous development of <h4>Telehandler Agriculture</h4> &nbsp;that the Merlo Company wants to further strengthen its leadership in advanced technologies and quality. The <u>Merlo Group</u>, founded in 1964, has over 1,200 employees and the covered area of the Cuneo plants is around 220,000 square metres. Over 90% of production is exported all over the world through a commercial network divided into 7 subsidiaries and over 600 dealers. The Merlo Group is the market leader in <h3>telehandlers</h3> &nbsp;with <strong>Machines for agriculture</strong> and in telehandlers with hydrostatic transmission.