Providing outstanding customer care is a challenge which Merlo tackles head on, guaranteeing products, services and logistics designed for excellence in order to satisfy the needs of all of our customers, operating in an increasingly dynamic and competitive world.
For Merlo Group, replacement parts must not only correspond with the dimensions and functionality required, but must also be made from the best materials available, using the most advanced working processes. For this reason, Merlo original replacement parts are the best choice for customers who want to ensure a long working life for their machines. Merlo replacement parts are manufactured to precise specifications and are built to ensure reliability, productivity, durability and reduced environmental impact, as well as providing scope for reuse.
Merlo Group manufactures more than 90% of the components used in our machines. This means that we can guarantee genuine replacement parts made specifically for your telescopic device, designed to maximise performance and reliability.
To ensure the efficiency of the replacement parts service, Merlo Group has made significant investments in a cutting-edge system for the management and preparation of these parts. The new spare parts warehouse covers an area of 7000 m2, with storage capacity for more than 20000 different codes.
The system automatically manages 94% of the order lines that are processed daily, with an average withdrawal time of 30" per line.
The new system allows urgent orders to be delivered within 24 hours across Europe, with supply stock orders fulfilled within a week.
Merlo is therefore now better able to meet requirements for speed and efficiency, while providing the added assurance of original Merlo products.
This assurance adds value to the service, and is a feature that can only be offered by a company like Merlo, with extensive experience and leading-edge technology.